Refund policy

Thank you for shopping at Exclusivecollect We strive to provide quality products and excellent customer service. Please review our return and refund policy below:

1. Returns We do not accept returns unless the item you received is damaged or faulty. To be eligible for a return, you must notify us within 30 days of receiving your order and provide photo proof of the issue.

To start a return, please contact us at exclusivecollectau@gmail.com
Returns should be sent to the following address: PO Box 610, Samford Village, Queensland 4520, Australia

2. Refunds (If Applicable) Once we receive your return request and the photo proof, we will inspect the evidence and notify you of the status of your refund. If your return is approved, we will process your refund, and the amount will be automatically applied to your original method of payment within 7 working days of receiving the product back.

3. Shipping You will be responsible for paying for your own shipping costs for returning your item, unless it was damaged or faulty upon arrival. Shipping costs are non-refundable.

4. No restocking fee

5. Final sales offers can not be returned

6. Contact Us If you have any questions regarding our return and refund policy, 

@ 

Trade name: exclusiveCollect

ABN 33644860025

Email: exclusivecollectau@gmail.com

Physical address: Main St Samford Village Australia, Po Box 610 Samford Brisbane , QLD 4520, Australia

Instagram @exclusivecollectau